Terms

These terms cover the website at trackallparcels.com and this app.

What the site is

Tracking links you to a courier’s own website. A format match can be wrong. Courier pages quote public sources and tell you to check with the courier where a fact was not confirmed. Guides are general information.

Not legal advice, and not a claims manager

Nothing on the site is legal advice, a solicitor’s service, or a recommendation about your parcel. Track All Parcels is not a claims management company. We do not advise you to make a claim, investigate a claim, or represent you to a courier, retailer, bank or ombudsman. The template is a document you complete and send yourself.

Section 75 of the Consumer Credit Act 1974 and card chargebacks are described only as free general information. There is no paid letter for either, and the pages do not decide whether they apply to you.

The templates

There are two paid templates: a letter to a courier, and a letter to a retailer that mentions the Consumer Rights Act 2015. The price is shown before you pay and is configured for the install. You see a preview with the body blurred. After payment you can copy the text and download a PDF.

The letter is supplied immediately to the browser you are using. Because it is digital content supplied at once, the 14-day cancellation right under the Consumer Contracts Regulations can be lost once it has been supplied. The form asks you to acknowledge that before you pay. Demo mode, when no Stripe key is configured, does not take a payment.

We do not promise that a courier or retailer will reply, refund you, or accept the letter as a valid claim. Check their deadline yourself. A wrong fact in a template is your responsibility to correct before you send it.

Acceptable use

Do not use the site to harass a courier, to submit a letter you know is false, or to scrape the site in a way that degrades it. Tracking numbers you do not have a reason to look up are not our business to police, but do not paste other people’s data into a letter.

Liability

The site is provided as a helper. To the extent the law allows, we are not liable for a missed deadline, a courier rejecting a letter, or a tracking link that the courier has changed. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

Law

These terms are governed by the law of England and Wales. See also the privacy page.