How to track with Evri

How to track

• The number comes from the sender. Retailers usually email it.
• Evri says international parcels use a separate international tracking tool on their site.
• Changing a delivery option can also ask for the delivery postcode.

The button uses Evri’s public /track/parcel path. If it does not open your parcel, use the form on Evri’s tracking page and paste the number.

Number formats

• Evri’s tracking page says a UK parcel has a 16-digit tracking number, and a missed-delivery calling card has an 8-digit number.
• Evri’s complaints page also describes the tracking number as the 8- or 16-digit number in the Evri email or text.
• Evri’s contact page has shown a 16-character example that includes letters (H044CA0012345678). If a mixed code is rejected, check the dispatch email for a 16-digit number.

Complaints and claims

• If you are waiting for a parcel from a retailer, shop, marketplace or friend, Evri says you should contact the sender. Evri says the sender can refund or replace the item and that Evri cannot do that for the recipient.

  Evri complaints procedure

• If you bought the label on Evri’s own website, Evri says to use online chat or call 0330 808 5456. Published hours for that line are 8am–4pm Monday to Friday and 8.30am–2pm Saturday.

  Evri complaints procedure

• If you bought the Evri label through a third party such as eBay or Parcel2Go, Evri says to contact that company.

  Evri complaints procedure

• Evri’s parcel cover guide says the sender starts a cover claim, via chat, and that compensation can take up to 28 days to be paid. That 28 days is a processing time on the guide, not a deadline for opening the claim.

  Evri parcel cover

Claim time limits

Check with the courier. A deadline was not confirmed from an official page.

Contact details we could confirm

• Senders who bought a label from Evri

  0330 808 5456

  8am–4pm Monday to Friday, 8.30am–2pm Saturday, as published on that page. Recipients of retailer parcels are told to contact the sender instead.

  Evri complaints procedure

• A deadline to start a claim: check with the courier. The 28 days mentioned on the parcel cover guide is how long payment can take after a claim, not a confirmed deadline to begin one.

Common questions

How do I track a Evri parcel?

Use the tracking number from your dispatch email, receipt or label on Evri's official tracking page: https://www.evri.com/track-a-parcel. The button uses Evri’s public /track/parcel path. If it does not open your parcel, use the form on Evri’s tracking page and paste the number.

What does a Evri tracking number look like?

Evri’s tracking page says a UK parcel has a 16-digit tracking number, and a missed-delivery calling card has an 8-digit number. Evri’s complaints page also describes the tracking number as the 8- or 16-digit number in the Evri email or text. Evri’s contact page has shown a 16-character example that includes letters (H044CA0012345678). If a mixed code is rejected, check the dispatch email for a 16-digit number.

How long do I have to complain to Evri?

Check with the courier. A claim deadline was not confirmed from an official page for this service.