How to track with DPD

How to track

• Open DPD’s tracker and enter the reference and the delivery postcode.
• The reference should be in the retailer’s dispatch email or on the label.

DPD’s tracker asks for the reference and the delivery postcode. There is no confirmed deep link that works from the number alone, so the button opens the official tracker for you to paste both.

Number formats

• DPD’s public tracking page does not publish one official number pattern. 14-digit numbers are a common UK DPD pattern, and 10- or 12-digit numbers sometimes are too.
• You normally also need the delivery postcode.

Complaints and claims

• DPD’s account help page says that after loss or damage you may claim for the goods, that transit liability is in the UK tariff, that the claim must be logged within 14 days of dispatch, and that a formal claim must be made within 28 days. It says that if you have not received a claim form, contact Customer Services on 0121 275 0500.

  DPD UK help

Claim time limits

• On that account help page, DPD says the claim must be logged within 14 days of dispatch and a formal claim made within 28 days. The page is written for account customers: it refers to invoices, the UK tariff and account tools. If you bought the goods from a retailer, start with the retailer. If you are not a DPD account customer, check with DPD before relying on these dates.

  DPD UK help

Contact details we could confirm

• Customer Services number printed for a missing claim form

  0121 275 0500

  Published on the account help page in the claim section. Check the page, and check it is the right route for your shipment.

  DPD UK help

• A consumer claim route that is separate from the account tariff: check with the courier.

Common questions

How do I track a DPD parcel?

Use the tracking number from your dispatch email, receipt or label on DPD's official tracking page: https://track.dpd.co.uk/. DPD’s tracker asks for the reference and the delivery postcode. There is no confirmed deep link that works from the number alone, so the button opens the official tracker for you to paste both.

What does a DPD tracking number look like?

DPD’s public tracking page does not publish one official number pattern. 14-digit numbers are a common UK DPD pattern, and 10- or 12-digit numbers sometimes are too. You normally also need the delivery postcode.

How long do I have to complain to DPD?

On that account help page, DPD says the claim must be logged within 14 days of dispatch and a formal claim made within 28 days. The page is written for account customers: it refers to invoices, the UK tariff and account tools. If you bought the goods from a retailer, start with the retailer. If you are not a DPD account customer, check with DPD before relying on these dates.