Guides

Tracking help is free. Section 75 and chargeback stay free general information. The only paid pages are the two template letters.

• Free guideParcel late or lost?What happened, who you contracted with, and which of the two template letters fits.
• Free informationSection 75General information about credit-card protection. Not a letter, and not advice on your purchase.
• Free informationCard chargebackGeneral information about the card-scheme process. Not a letter, and not a claims service.