Template letters

Each template is £2.99. You fill in the facts, see the body blurred, then unlock a PDF and the text to copy. We do not send it.

Track All Parcels publishes general information and template letters you send yourself. It is not legal advice and it is not a claims management company. We do not contact couriers, retailers or banks for you, and we do not make claims for you.

• Letter to the courier

  For when your contract is with the courier. It asks them to investigate and, if their own scheme applies, to treat the letter as a claim under that scheme.

  Write the courier letter

• Letter to the retailer

  For when the shop arranged delivery. It refers to sections 28 and 29 of the Consumer Rights Act 2015. It is not a Section 75 letter.

  Write the retailer letter

Section 75 and chargebacks are not for sale. Read the Section 75 and chargeback pages instead.