How to track with FedEx

How to track

• Use the tracking number on the air waybill or in the dispatch email.
• The UK claim-form instructions say the sender should file the claim unless other arrangements are made with the recipient.

This opens FedEx tracking with the number in the trknbr parameter.

Number formats

• FedEx numbers are often 12 digits. 15, 20 and 22 digit numbers are also used. A 12-digit number can also be DPD, so check the label.

Complaints and claims

• FedEx’s UK claim-form instructions say to send the form with a copy of the air waybill and proof of value. They give the email claimsteam@fedex.com, the phone 03456 07 08 09, and the post address FedEx Express Claims Department, Sutherland House, Matlock Road, Coventry, CV1 4JQ.

  FedEx claim form instructions PDF

Claim time limits

• That form says loss, damage or delay payment claims must be filed within 21 calendar days of the delivery date, and non-delivery or mis-delivery claims within 9 months of the shipment date. It also says to read the Conditions of Carriage for the full limits. Confirm the PDF is still the current form before you rely on the dates.

  FedEx claim form instructions PDF

Contact details we could confirm

• Claims, as printed on the UK claim-form instructions

  03456 07 08 09

  Email on the same PDF: claimsteam@fedex.com. Post: FedEx Express Claims Department, Sutherland House, Matlock Road, Coventry, CV1 4JQ.

  FedEx claim form instructions PDF

• Treat the dates and phone number as what that claim-form PDF says, and check FedEx’s current Conditions of Carriage if the shipment is unusual.

Common questions

How do I track a FedEx parcel?

Use the tracking number from your dispatch email, receipt or label on FedEx's official tracking page: https://www.fedex.com/fedextrack/. This opens FedEx tracking with the number in the trknbr parameter.

What does a FedEx tracking number look like?

FedEx numbers are often 12 digits. 15, 20 and 22 digit numbers are also used. A 12-digit number can also be DPD, so check the label.

How long do I have to complain to FedEx?

That form says loss, damage or delay payment claims must be filed within 21 calendar days of the delivery date, and non-delivery or mis-delivery claims within 9 months of the shipment date. It also says to read the Conditions of Carriage for the full limits. Confirm the PDF is still the current form before you rely on the dates.