How to track with DHL

How to track

• Use the waybill or tracking ID from the shipper. DHL says events often appear 24–48 hours after they receive the ID.
• If you have no tracking number, DHL says to contact the shipper.

This opens DHL’s UK tracking page with the number in the tracking-id parameter. If the field is empty, paste the number.

Number formats

• DHL Express waybills are often 10 digits. Other DHL services use other formats, including some JD references.
• DHL’s UK tracking page says a tracking ID should be at least 5 characters and that several IDs can be separated with a space, comma or semicolon.

Complaints and claims

• The DHL Express claims guide (marked version 14, issued 12/2024) says to register a claim by calling Customer Claims on 0344 248 0879 or emailing gb.customerclaims@dhl.com, and to quote the waybill.

  DHL Express claims guide PDF

Claim time limits

• That DHL Express guide says all claims for loss or damage must be made within 30 days from the shipping date, and Money Back Guarantee claims within 14 days of the shipment date. This is the Express guide. DHL Parcel and DHL eCommerce can differ. Check the service on the waybill.

  DHL Express claims guide PDF (issued 12/2024)

Contact details we could confirm

• DHL Express Customer Claims

  0344 248 0879

  Also published there: gb.customerclaims@dhl.com. Post: DHL International (UK) Ltd, Customer Claims, Cargo West, East Midlands Airport, Castle Donington, Derbyshire, DE74 2TR.

  DHL Express claims guide PDF

• Time limits and the phone number above are from the DHL Express claims guide, not a promise about every DHL product. For any other DHL service, check with the courier.

Common questions

How do I track a DHL parcel?

Use the tracking number from your dispatch email, receipt or label on DHL's official tracking page: https://www.dhl.com/gb-en/home/tracking.html. This opens DHL’s UK tracking page with the number in the tracking-id parameter. If the field is empty, paste the number.

What does a DHL tracking number look like?

DHL Express waybills are often 10 digits. Other DHL services use other formats, including some JD references. DHL’s UK tracking page says a tracking ID should be at least 5 characters and that several IDs can be separated with a space, comma or semicolon.

How long do I have to complain to DHL?

That DHL Express guide says all claims for loss or damage must be made within 30 days from the shipping date, and Money Back Guarantee claims within 14 days of the shipment date. This is the Express guide. DHL Parcel and DHL eCommerce can differ. Check the service on the waybill.