How to track with Parcelforce

How to track

• Paste the reference from the retailer, the send.royalmail.com confirmation, or the Post Office receipt.
• Parcelforce says a name and address cannot be used instead of the reference.

Royal Mail Group’s linking page publishes a Parcelforce direct link for numbers with the prefixes EA, EB, EC, ED, EE and CP. Parcelforce’s own track page says the network is shared with Royal Mail and that items can be tracked with Royal Mail Track and Trace. If one page does not recognise the number, try the other.

Number formats

• Royal Mail Group’s linking page says a Parcelforce tracking number in this scheme is 13 characters: two letters, nine digits and two letters, with prefix EA, EB, EC, ED, EE or CP. Their example is EC080250821GB.
• Parcelforce’s track page says reference numbers vary and may be 9, 11, 13, 14, 16 or 21 characters.

Complaints and claims

• Start with the track page if you only need a status. For a claim, use the route Parcelforce gives you in your service terms or on the receipt. We have not confirmed a single consumer claim form that covers every Parcelforce service.

  Parcelforce track page

Claim time limits

Check with the courier. A deadline was not confirmed from an official page.

Contact details we could confirm

Check with the courier. No phone number or postal address is printed here.

• Claim time limits: check with the courier. Royal Mail’s 80-day retail policy is not stated here as a Parcelforce rule.
• Phone number: check with the courier. None is printed here.

Common questions

How do I track a Parcelforce parcel?

Use the tracking number from your dispatch email, receipt or label on Parcelforce's official tracking page: https://www.parcelforce.com/track-trace. Royal Mail Group’s linking page publishes a Parcelforce direct link for numbers with the prefixes EA, EB, EC, ED, EE and CP. Parcelforce’s own track page says the network is shared with Royal Mail and that items can be tracked with Royal Mail Track and Trace. If one page does not recognise the number, try the other.

What does a Parcelforce tracking number look like?

Royal Mail Group’s linking page says a Parcelforce tracking number in this scheme is 13 characters: two letters, nine digits and two letters, with prefix EA, EB, EC, ED, EE or CP. Their example is EC080250821GB. Parcelforce’s track page says reference numbers vary and may be 9, 11, 13, 14, 16 or 21 characters.

How long do I have to complain to Parcelforce?

Check with the courier. A claim deadline was not confirmed from an official page for this service.