How to track with UPS

How to track

• Use the tracking number from the shipper. UPS’s claim page says you need it to start a claim, and to keep any invoice that shows the value.
• For damage, UPS says to hold on to the contents and the packaging.

This opens the UPS tracker with the number in the tracknum parameter and the UK locale.

Number formats

• UPS tracking numbers in the common scheme start with 1Z and are 18 characters.

Complaints and claims

• UPS’s UK “File a Claim” page says to use the terms and conditions for the shipper’s country of origin for when and how to report a loss, damage, or an uncollected cash-on-delivery payment. It says the shipper can file from a UPS account, and a recipient or third party can file as a guest, unless the shipper has restricted that.

  File a UPS claim (United Kingdom)

• The same page says some shippers, and it names Amazon, Dell and Apple as examples, do not allow recipients to start the claim. In that case UPS says to contact the shipper.

  File a UPS claim (United Kingdom)

Claim time limits

Check with the courier. A deadline was not confirmed from an official page.

Contact details we could confirm

Check with the courier. No phone number or postal address is printed here.

• Claim deadline: check with the courier. UPS tells you to read the terms for the shipper’s country rather than stating one UK number of days on the claim page we checked.
• Phone number: check with the courier, on the UPS UK contact page.

Common questions

How do I track a UPS parcel?

Use the tracking number from your dispatch email, receipt or label on UPS's official tracking page: https://www.ups.com/track?loc=en_GB. This opens the UPS tracker with the number in the tracknum parameter and the UK locale.

What does a UPS tracking number look like?

UPS tracking numbers in the common scheme start with 1Z and are 18 characters.

How long do I have to complain to UPS?

Check with the courier. A claim deadline was not confirmed from an official page for this service.